Set how your AI waiter talks

The How it talks section of the editor, field by field, and how changes reach customers.

How it talks is the first section of the AI waiter editor. It sets the waiter's voice: the tone, the languages, how it speaks Arabic, and the first thing a customer sees in the chat. Open it from the AI waiter page with How it talks, or with Edit.

The How it talks section with three tone tiles, language chips, and the Arabic dialect settings, with the chat preview on the right — How it talks. Pick the tone by its sample answer; the chat on the right answers with your changes.

Choose a tone

The Tone card asks one question: a customer asks "What do you recommend?" Pick the answer that sounds like you.

Warmdefault

A friendly host who knows the kitchen. "I'd start with the Burrata, then the Mansaf. You'll thank me."

Formalpolished

Full sentences, polished. "May I recommend our signature Lamb Mansaf to begin."

Playfulenergetic

Short, with some humour. "Mansaf. Trust me. You're welcome."

Choose the languages it replies in

Under Languages it replies in, switch languages on or off: English, French, Arabic, Spanish and Japanese.

With none picked, the waiter replies in whatever language the customer writes in. This is the default and suits most restaurants.
With one or more picked, it replies only in those.

Set its Arabic

These two settings appear when Arabic is possible: no language restriction, or Arabic switched on.

Your restaurant's Arabicdefault Lebanese

Lebanese (Levantine), Egyptian, Gulf, Moroccan, Algerian, Tunisian, or Formal Arabic (MSA).

Arabic-speaking customers getdefault own dialect

Their own dialect answers each customer in the Arabic they write in. Always your restaurant's keeps every answer in the dialect above.

Write the greeting and the questions customers can tap

The Greeting card with the Opening message field and the Questions customers can tap chips with a counter — The Greeting card. The opening message and up to 8 questions customers can tap.

Opening message500 characters

The first line a customer sees when they open the chat. Leave it blank for a greeting that matches your tone, in the customer's language.

Questions customers can tapup to 8

Tappable starters under the greeting, such as "What's popular today?" or "I have a nut allergy". Type one, press Enter to add it, and remove one with its ×. A counter shows how many you have out of 8.

Starters show as you write them

Customers see your starter questions in the words you typed. If you remove them all, the chat shows tamr's built-in suggestions, translated into the customer's language.

How changes reach customers

Every field saves as you type. On a live waiter, your edits are held as changes until you publish them, so customers keep the current waiter meanwhile.

1
Edit and try it
The heading shows Unpublished changes. The chat preview on the right already answers with them.
2
Publish or discard
Select Publish changes to make them live, or Discard to drop them.

FAQ

Do customers see the tone name or the profile name?

Neither. Customers see "the AI waiter" and its replies. The tone shows only in how it writes.

A customer wrote in a language I did not pick. What happens?

The waiter replies in one of the languages you picked. With none picked, it replies in the customer's language.

Why don't I see the Arabic settings?

They only appear when the waiter can speak Arabic. Clear the language restriction or switch Arabic on.

Does the waiter's language follow the menu's languages?

No, they are separate. The menu's languages decide what customers can read; this setting decides what the waiter replies in. See languages →.

Abilities and house rules

What the waiter may do, and what it does off the menu.

Test your AI waiter

See how it answers the questions customers ask most.

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Last reviewed October 14, 2026