Collect and read customer feedback

Q: Does the AI waiter ask every customer?

It asks once, at the end of a chat, and only when The AI waiter asks is on for that menu.

Q: Can tamr send a feedback message after the visit?

Not yet. That needs WhatsApp connected for sending, so After they leave shows as not available.

Turning feedback on per menu, the questions on the card, the AI waiter asking at the end of a chat, and reading results by source and location.

Feedback collects ratings and comments from your customers, from a card on your menu and from the AI waiter. Turn it on per menu, then read the answers on the Feedback page under Customers → Feedback.

Pro

The comment card and the Feedback page are part of Pro. On Free the page opens to a preview with Get Pro.

The Feedback page with the response count, average rating, comment share and low ratings, and a list of comments — The Feedback page for one menu: the totals on top, then what customers said.

The questions belong to a menu, so you set them up in the menu editor. On the Feedback page, How you ask takes you there.

1
Open the menu's feedback settings
Select How you ask on the Feedback page, or open the menu and go to its feedback settings.
2
Switch it on
Under Ask for feedback, switch on Ask customers for feedback. Everything else follows this one switch.
3
Set the card
Give the card a Card title (up to 120 characters; the default is "How was everything?") and edit the questions. The card starts with a star rating and "Anything we should know?". A card holds 1 to 8 questions: star ratings, comment questions and choice questions, each Required or Optional.

Choose how customers are asked

A card on the menualways on

The card sits in the menu's Info tab whenever feedback is on.

The AI waiter asksswitch

The AI waiter asks once, at the end of a chat, and the answer lands beside the card's responses.

After they leavenot available

A message after the visit would go out over WhatsApp, which is not connected for sending yet.

Read the results

Open Customers → Feedback. If you have more than one menu, pick one at the top right; each menu's answers are read on their own.

Responsescount

Everything received, from the card and from the AI waiter.

Average ratingstars

The average of every star rating on this menu. It shows once there are enough ratings to mean something.

Left a commentshare

The share of responses that came with written words, not only stars.

Low ratingslast 7 days

Ratings of 1 or 2 stars in the last week. Read these first.

Below the totals, What customers said lists each response, newest first, with Ratings by stars beside it. Narrow the list with:

Show feedback from: All, Menu card or AI waiter, each with its count.
Location: All locations or one location.

Dish reviews

Menus on the Cards design can also let customers review each dish. Switch it on under Reviews on each dish in the menu's feedback settings. The reviews then appear on the Feedback page under Dish reviews.