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Take and manage bookings

The Bookings page, the New booking dialog, the table picker, customer matching and booking settings.

Bookings is your book for each location: every booking for the day, who is late, which tables are free, and the settings for bookings your customers make online and through the AI waiter. Open it from Floor & bookings → Bookings.

Pro

Bookings is part of Pro. On Free, the page opens to a preview with Get Pro, and customers cannot book a table through tamr.

The Bookings page: six summary tiles, the date bar, a colour key and a timeline of bookings by table
Bookings in the Timeline view. Summary tiles on top, then the date bar and each table's bookings across the evening.

Read the day

The tiles at the top sum up the day: People booked (split by service), Busiest hour, Tables free now, Requests waiting and Running late.

Locationswitcher
The location whose book is on screen.
Find a bookingsearch
Find a booking on any date by name, phone number, or the code the customer reads out. Upcoming bookings come first.
Listview
Bookings in time order, grouped by service. The default on a phone.
Timelineview
One row per table, bookings drawn across the hours, with a line at now. Bookings without a table sit in Needs a table at the top. The default on a wide screen.
Floorview
The floor plan at any time of day, with the Floor at slider. See Work the live floor.
Keylegend
The booking states with a count for each. Hide key folds it away.

Move between days

Use the arrows either side of the date to go a day back or forward. Tap the date itself to open a calendar: a dot under a day means it has bookings, so you can see busy days at a glance.

The calendar popover open under the date bar, with dots under days that have bookings
The calendar. Dots mark the days that have bookings.

Add a booking

  1. 1
    Open New booking

    Press New booking. It opens as a centred dialog for the location on screen.

  2. 2
    Choose the party size

    Tap 1 to 6. For a larger party tap 7+ and set the number with the stepper.

  3. 3
    Choose the day and time

    Pick a day from the strip (Today, Tomorrow, then the week) or Pick another day. Free times show grouped by service, with how long the table is kept (for example Table kept 1h 45). Use Show all times for the rest, or Type a time for one off the grid.

  4. 4
    Check the table

    tamr picks the Best table for the party and shows it in the summary. Press Change to choose another one on the floor map.

  5. 5
    Add who it is for

    Type the Name and Phone. Customers you already know are suggested as you type (see below). More options holds the email, occasion, customer request, a private staff note and seating preference.

  6. 6
    Book

    Press Book. If the time is full, the button offers Book anyway so you can still take it.

The New booking dialog with party size buttons 1 to 7+, a day strip, a summary of party, day, time and table, and Name and Phone fields
New booking. Party size, day and time on the left; the summary, name and phone on the right.
Say it instead

The field at the top of the dialog takes a sentence: "table for 4, Friday 8pm, Maya". Tamr AI fills in the form, and you check it before you book.

Choose a table on the map

Press Change next to the table in the summary. The picker opens beside the form.

The table picker in the New booking dialog: Best table 511, a Best fit suggestion, zone tabs and a small floor map of zone T5 A
Choose a table. The map shows one zone at a time, with the best fit outlined.
Best tablesuggestion
tamr's pick for the party size and time, with its seats and zone.
Best fitsuggestion
A one-tap alternative. Press Use it to take it.
Zonestabs
One tab per zone, with how many tables there fit the party.
Map / Listview
The zone drawn as on your floor plan, or the same tables as a list.
Keylegend
Fits the party, Free, Taken and Best fit. Taken tables stay behind Show taken in the list.

Match bookings to customers you know

As you type a name, tamr lists customers it already knows under the field, for example "12 visits · last 2 Oct". Spelling is forgiven: a typo, a missing accent or the name in Arabic or Latin letters still finds the same person. Pick one to fill the name and phone and link the booking to their profile. Keep typing to ignore the suggestions.

A booking saved with a name only can later show Same person? when one customer on file clearly fits. Press Merge to link it, or Not them to dismiss it. Either can be undone from the toast. tamr never merges on a name by itself; a phone number added later settles it without asking.

Open a booking

Tap a booking to open it. It opens large and centred on a tablet or laptop, and full screen on a phone. The status, time, party and table sit at the top, then the actions, the customer and their history, notes and what has happened so far. From the actions you can seat, move to another table, edit, mark a no-show, cancel, or Show on floor.

When a service is filling up

As a service fills, a banner says how full it is, for example "Dinner is 92% full", with seats left and the last free time. Press What to do to choose:

Stop online bookingsaction
Pauses online bookings for that service on that day. You can still book from the dashboard.
Take online bookings againaction
Shown while paused. Reopens online bookings for the service.
Keep goingaction
Nothing changes.

Set how bookings work

Press Settings on the Bookings page, or Settings on the Bookings card of a location. Settings are per location: pick it at the top right. A preview on the right shows what a customer sees as you change things.

Booking settings: a section list on the left, Take bookings online with Confirm at once and I accept each one, and a phone preview of the booking form
Booking settings. Each section on the left, with a live preview of the customer's booking form on the right.
Taking bookingssection
Take bookings online on or off. Confirm at once or I accept each one (bookings arrive as requests). The AI waiter takes bookings, and Check the phone number by text.
Service timessection
Follow opening hours or Set my own service periods, and how often a booking time is offered.
How far aheadsection
How many days ahead a customer can book.
Party sizessection
The smallest party online and the largest party confirmed online.
Table timesection
How long a table is kept, and the minutes between two bookings on a table.
Pacesection
The most people arriving at one booking time.
Walk-inssection
The share of tables kept free for walk-ins.
Changes and late arrivalssection
When changes stop before a booking, and the minutes late before it is flagged.
Messagessection
What customers read before and after they book, and email for your team about bookings.
Closuressection
Days the location takes no bookings.
Joined tablessection
Tables that can be pushed together for a larger party.

FAQ

Why does Bookings say it needs tables?

Bookings are placed on tables, so a location needs a floor plan first. See Draw your floor plan.

Can I book a time that shows as full?

Yes. Staff can always press Book anyway. The limits in settings apply to what customers can book online.

Does tamr merge two customers with the same name?

No. It only asks Same person?, and someone on your team decides.

Where do bookings from the AI waiter go?

Into the same book, with The AI waiter takes bookings on. With I accept each one, they wait under Requests waiting until you accept them.

Related

Use the Reservations app
The book on a phone, for whoever takes bookings.
Work the live floor
Seat the parties you booked.
Draw your floor plan
The tables bookings are placed on.
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Last reviewed October 14, 2026