Opportunities
How opportunities work, their types and statuses, and the acknowledge, resolve, and dismiss actions.
An opportunity is something tamr noticed across many conversations and thinks you should act on, like a dish customers keep asking for that is not on your menu. Opportunities live in the action center, opened from the Actions button in Insights.
tamr only raises an opportunity when it sees the same thing happen repeatedly. Each one carries how many times it occurred and when it was last seen, so you can judge whether it is worth acting on.
Kinds of opportunity
Missing menu itemdemandCommon complaintqualityRecurring questionclarityUnderused specialpromotionAllergen gapsafetyPrice pushbackpricingTriage an opportunity
Each opportunity moves through a simple status. You decide what happens to it.
NewuntriagedAcknowledgedseenResolveddoneDismissedignored- 1Open the action center
In Insights, select Actions. New opportunities are flagged with a count.
- 2Acknowledge or act
On a new opportunity, choose Acknowledge to mark that you have seen it, or go straight to a fix.
- 3Resolve or dismiss
When you have handled it, select Mark resolved. If it does not apply to you, select Dismiss.
An allergen gap links to the dish that needs data. A recurring question links to the waiter's teaching. You rarely have to go looking for where to fix an opportunity.
FAQ
Where do opportunities come from?
They are extracted from your real conversations. As customers reveal patterns, tamr surfaces them here.
I dismissed one by mistake. Is it gone forever?
Dismissing closes an opportunity, but if the underlying pattern keeps happening, tamr can surface it again.
Do resolved opportunities affect my metrics?
The open-actions count on Pulse only includes new and acknowledged opportunities, so resolving and dismissing both clear it.
Related
Last reviewed July 16, 2026