Troubleshooting & FAQ
Menu imports, waiter answers, QR codes, Pro pages, fair use and allergen handling.
Short answers to the things people ask most. If yours is not here, use the search at the top of the sidebar, or contact us →.
Menus and dishes
My menu import missed some dishes.
Imports read whatever the source gives them, so a low-quality PDF or photo can come through wrong. Open the menu editor and fix items by hand, or re-import from a cleaner source. See import a menu →.
A dish isn't showing up for customers.
Check three things: the dish is not marked Temporarily unavailable, the menu is published, and your latest edits have saved. Customers only see published menus. See edit dishes →.
My QR code opens an old version of the menu.
Published changes go live within about thirty seconds. If you still see an old version after that, refresh. Confirm your latest edits are published, not sitting in draft. See Links page and QR →.
The AI waiter
The waiter said it couldn't answer something.
That is usually a teaching gap. On Home, Couldn't answer lists the questions it struggled with, each with Teach it. You can also run Test your AI waiter → to find the gaps before customers do.
The waiter told a customer to check an allergy with staff.
That is intended. The AI waiter answers only from the allergens and ingredients on your dishes, never from general knowledge, and asks the customer to tell your staff about an allergy when they order. Keep your dish allergen data complete so it can answer the rest. See allergens and dietary →.
Customers don't see a chat option at all.
Chat only appears when the menu is published and a published waiter is attached to it. See attach and publish →.
Plans and pages
A page opens blurred with a Get Pro card.
That page is part of Pro: Bookings, Floor, Orders, Campaigns, On the House and Feedback, for example. On Free it shows a preview of what it does. Select Get Pro, leave your number, and the team calls you. See plans and billing →.
The AI waiter tells customers it is resting.
The location has reached its fair use for the month: 1,500 conversations on Free, 5,000 on Pro. Fair use is an anti-abuse limit, so normal restaurants never reach it. Owners get a notice in the dashboard and by email at 80% and again at the limit. Contact us → and we will look at it with you; otherwise the count starts again on the 1st.
I can only read my three newest conversations.
On Free, Messaging shows conversation counts and your three newest conversations in full. Pro opens the whole history. See Messaging →.
Who can change billing and settings?
Owners and admins. Free has one member; adding a team is part of Pro. See team and roles →.
Tell us what you were trying to do and what happened. The more specific you are, the faster we can help. Contact us →.
Last reviewed October 14, 2026