Insights overview

Insights turns every scan and question into numbers you can act on. It is organized into four tabs, each answering a different question about your restaurant.

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1. Conversations, total chats with the AI waiter.
2. Answer success, share resolved without falling back.
3. Customer mood, average sentiment.
4. Open actions, opportunities you have not triaged.

The four tabs

Filter and export

Every tab shares the same controls in the header.

1. 1
   Pick a date range

   Choose a preset or a custom range: Today Yesterday Last 7 days Last 30 days Last 90 days Custom range. Trends compare against the previous window of the same length.

2. 2
   Scope to a branch

   If you run more than one location, use the branch filter to focus on one, or compare them on Pulse. Single-location restaurants do not see this control.

3. 3
   Export to CSV

   Select Export CSV to download the current view. Large exports are capped; if that happens, narrow the date range for a complete file.

4. 4
   Open the action center

   Select Actions to open the opportunities drawer. See opportunities →.

Pulse

The health snapshot. Four headline metrics sit at the top, each with a trend against the previous period.

Below the metrics: a conversations-by-hour chart, an hourly volume heatmap across the week in your venue timezone, a preview of open opportunities, and, for multi-location restaurants, a branch comparison.

Menu

The menu map plots every dish by visibility against conversion, sorting them into stars, hidden gems, and dishes that need a push. Each dish links straight to its editor so you can improve the listing.

Waiter

Customers

The Customers tab follows the visit as a funnel, from customers who reached the menu, to those who opened a chat, to those who asked a question. It also breaks down languages, tracks mood over time, and lists the top customer questions.

FAQ

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